Stay Safe, shop online! 10% OFF for $50 & above order!(Palo Santo items excluded.) Promo Code: STAYSAFE . Delivery services might have delay. Trackable services are recommended to prevent lost mail. Qxpress Next Day Delivery is available! Click for more info.

Shipping


COVID-19 Updates

All delivery services will be having a few days of delay due to high volume and lack of manpower. Trackable services such as Smartpac, Ninjavan Pack & Qxpress-Next Day Delivery are recommended to prevent lost mail.

Currently Ninjavan Pack is back to normal, Qxpress-Next Day Delivery delivered within the next 1-2 days.

After payment is verified, we might take up to 3 working days before dispatching your order. Please be patience with us... we need some time to pick your order and cleanse them before sending them out. Learn more about How we pick your order?

Delivery in Singapore
Delivery to Other Countries

Delivery in Singapore

We use Singpost and Smartpac for small items, Ninjavan Pack, Qxpress-Next Day DeliverySpeedpost Standard and POPStation for both small and bulky items. 

Promotion:

For order with $20 & above, we provide free shipping of non-bulky item using SingPost (non-registered) :

For order with $50 & above:

For order with $100 & above:

For order with $200 & above:

Back to top

Singpost (Normal Mail)

Singpost usually delivers within 2-5 working days* upon receival, occasionally might take longer. It is non-trackable and without insurance coverage, please note that there might be 1% chances of lost mail. 

 *Delivery only available on working days, from Mon to Fri 9am to 6pm and Sat 9am to 12.30pm, excluding Sundays & Public Holidays.

Back to top

SmartPac

SmartPac is trackable (without insurance coverage) and delivers within 2-4 working days* upon receival. Postman will first attempt delivery to doorstep, if door is not answered, your parcel will be placed inside your mailbox. 

 *Delivery only available on working days, from Mon to Fri 9am to 6pm and Sat 9am to 12.30pm, excluding Sundays & Public Holidays.

Back to top

Ninja Pack - small items only

Shipping cost:  $4

Ninja Pack is trackable @ https://www.ninjavan.co/en-sg/tracking and delivers within 1-3 working days* upon receival. 

In the event a delivery attempt is unsuccessful due to the unavailability of the Recipient at the designated address, the Recipient will receive an email notice in relation to the failed delivery attempts. Ninja shall perform a 2nd and 3rd attempt to deliver said parcel. Pursuant to the 3rd failed attempt, Ninja will return your parcel to us. (You may do a self-collection or make payment to us to make delivery again at its full cost.)

Please check for their restricted zone:

For more info: https://www.ninjavan.co/en-sg/

Back to top

Qxpress-Next day Delivery

- 3 consecutive attempts for over 3 working days.
-  Restricted Areas such as: 1.Changi Airport / 2.Alps Ave / 3.Sentosa / 4.Jurong Island
- Compensation is capped at $300 for any lost or damaged parcel where the liability is due to Qxpress.

Back to top

Speedpost

Speedpost provides a tracking number which delivers within 2-3 working days* upon receival. Covered insurance for shipment value up to $150.

 *Delivery only available on working days, from Mon to Fri 9am to 6pm and Sat 9am to 12.30pm, excluding Sundays & Public Holidays.

Terms and Conditions of Speedpost Services

Back to top

POPStation (Pick Own Parcel Station)

POPStation is more convenient and secure way to collect your parcel as you can do a self-collection 24/7 at your selected POPStation. It delivers within 1-3 working days* upon receival. Trackable and covered insurance for shipment value up to $150.

If you are selecting POPStation, please tell us your selected location under "Special instructions" in "Shopping Cart" page before checkout:

POPStation remarks

Click here for POPStation locations.

Click here to learn more about POPStation. 

Terms and Conditions of Pop Station Services

Back to top

Delivery to Other Countries

Please checkout your cart to find out more! Our system will show all available shipping providers and services for your location to choose from, such as UPS.

Singpost airmail (non trackable) and Registered Airmail (trackable)

Click here for delivery time.

DHL ECommerce 

DHL Ecommerce is an economical way to ship your parcels to their destination.

It arranges for your parcel to be delivered to the destination country via DHLs logistics network and final mile delivery is done by the local postal service in the destination country.

Recipients will need to contact the local postal service to inquire about their shipments. To do so, they need a specific reference-code or tracking# which is recognized by the local post.

You need to combine "SGAHX" + "E000XXXXXX", to track the shipment directly on DHL Ecommerce tracking page: https://webtrack.dhlglobalmail.com/ (Tracking # for local post will be found in the result page.)

 Back to top

Delivery Issues 

We take very serious care to ensure the packing and seal of the products to minimize breakage. However, Crystal Tales do not hold responsibilities for sold products that are lost during mail or any delivery issues.

Buyers are required to check with the relevant post and delivery services to resolve the issue. Therefore, we encourage buyers to opt for trackable services such as Ninjavan pack, Qxpress-Next Day Delivery, SmartPac, Speedpost or POPStation.