Free trackable delivery for orders with a minimum of $30! Click for more info.

Shipping


Shop Online Promotion!

Free SingPost (trackable) delivery for total orders of $30 and above!

Free Ninjavan Pack delivery for total orders of $50 and above!
(For limited time only)

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All local delivery services are trackable.

After payment is verified, we will try our best to pack your order ASAP and send it out the next day (if payment is received before 6 p.m.). However, when we are experiencing a high volume of orders, we might take up to 3 working days before dispatching your order. Please be patient with us. We need some time to pick up your order personally and cleanse it before sending it out. Learn more about How we pick your order?

The delivery timeframe of all delivery services refers to the day they received your order from us.

Delivery in Singapore
Delivery to Other Countries

Delivery in Singapore

We use Singpost and Smartpac for small items, Ninjavan Pack and POPStation for both small and bulky items.

Promotion:

For orders of $30 and above, we provide free shipping of non-bulky items using SingPost (trackable letterbox):

For orders of $50 and above:

For orders with $100 and above:

For orders with $160 and above:

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    Singpost (trackable)

    Shipping cost:  $2.20

    Receive mode: letterbox

    Not available for bulky items

    Singpost usually delivers within 2 working days during non-festive periods and 5 to 7 days during festive periods upon receival; occasionally, it might take longer. It is trackable and will be delivered to your letterbox (please ensure enough space to receive your order). There is no insurance coverage; please note that there might be a 1% chance of lost mail.

    As they do not collect mail on weekends, the earliest post-out date for weekend orders will be next Monday.

    *Delivery is only available on working days, from Monday to Friday during usual business hours, excluding weekends and public holidays.

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    SmartPac

    Shipping cost:  $2.5

    Receive mode: letterbox

    Not available for bulky items

    Made using recycled materials (The main difference between Smartpac and Singpost (trackable))

    SmartPac is trackable (without insurance coverage) and delivers within 2 working days upon receival. Your parcel will be placed inside your mailbox. Please make sure your mailbox has sufficient space to receive your parcel, or it will be directed to a post office for collection.

    As they do not collect mail on weekends, the earliest post-out date for weekend orders will be next Monday.

    *Delivery is only available on working days, from Monday to Friday during usual business hours, excluding weekends and public holidays.

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    Ninja Pack

    Shipping cost:  $4

    Receive mode: to door

    Ninja Pack is trackable @ https://www.ninjavan.co/en-sg/tracking and delivers within 1-3 working days* upon receival. 

    In the event a delivery attempt is unsuccessful due to the unavailability of the recipient at the designated address, the recipient will receive an email notice in relation to the failed delivery attempts. Ninja shall perform a second and third attempt to deliver said parcel. Pursuant to the third failed attempt, Ninja will return your parcel to us. (You may do self-collection or make payment to us to make delivery again at its full cost.)

    Please check for their restricted zone:

    For more info: https://www.ninjavan.co/en-sg/

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    POPStation (Pick Own Parcel Station)

    Shipping cost:  $6.80

    Receive mode: Self-pick up at your selected POPStation

    POPStation is a more convenient and secure way to collect your parcel, as you can do self-collection 24/7 at your selected POPStation. It delivers within 1-2 working days* upon receipt. Trackable and covered insurance for shipment values up to $150
    If you are selecting POPStation, please tell us your selected location under "Special Instructions" in the "Shopping Cart" page before checkout.

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    Delivery to Other Countries

    Please check out your cart to find out more! Our system will show all available shipping providers and services for your location to choose from, such as UPS.

    Singpost airmail (non-trackable) and Registered Airmail (trackable)

    Click here for delivery times.

    DHL ECommerce 

    DHL Ecommerce is an economical way to ship your parcels to their destination.

    It arranges for your parcel to be delivered to the destination country via DHL's logistics network, and final-mile delivery is done by the local postal service in the destination country.

    Recipients will need to contact the local postal service to inquire about their shipments. To do so, they need a specific reference code or tracking number that is recognised by the local post.

    You need to combine "SGAHX" + "E000XXXXXX", to track the shipment directly on DHL Ecommerce tracking page: https://webtrack.dhlglobalmail.com/ (The tracking number for local post will be found on the result page.)

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    Delivery Issues 

    We take very serious care to ensure the packing and sealing of the products to minimise breakage. However, Crystal Tales does not hold responsibilities for sold products that are lost during mail or any delivery issues.

    Buyers are required to check with the relevant post and delivery services to resolve the issue. Therefore, we encourage buyers to opt for trackable services such as Ninjavan Pack, Qxpress-Next Day Delivery, SmartPac, Speedpost, or POPStation.